Porto Airport keeps winning awards
As determined by traveller feedback, Airports Council International has renewed its “excellence” service distinction. The lone Portuguese airport on the list is Porto’s, also known as Francisco Sá Carneiro Airport.
After finishing 2022 as one of Europe’s best airports according to an analysis by AirHelp, this year’s spring brings a new and similar distinction: the one of “airport excellence” in the ASQ Awards, given annually by the Airports Council International (ACI).
Porto Airport thus remains on the ACI list of the best in Europe among those that receive 5 to 15 million passengers per year.
According to the ACI, “the top airports in terms of customer experience throughout the world are recognised” on the ACI gold list of Quality of Service at Airports (ASQ).
The distinctions, ACI explains, are decided by surveys carried out with passengers at airports. It is information that comes directly from travellers, who rate their experience at the airport on the same days they had flights in various criteria.
There are approximately 30 criteria, including accessibility, ease of movement within the airport, check-in, shops or catering.
According to the ACI, more than 465,000 enquiries were carried out in 2022, and 75 airports were recognised for their excellence. Five of these join the Roll of Excellence, an elite group to which Porto already belongs, for remaining at the top for 10 years.
In a statement, ANA – Aeroportos de Portugal, managed by Vinci Airports, welcomed the renewal of the award in what is, they underline, “the world reference for the quality of airport service”.
Nicolas Notebaert, President of Vinci Airports, adds: “We are very delighted to have taken on the challenge of getting passengers back to our airports promptly and effectively”.
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