DHM Golf Santiago Trophy 1st Edition

Price / Deposit

Tee Times Golf Agency offers you a Best Price Guarantee, if you find a better price with same conditions we will refund you the difference.
All prices quoted are stated in Euros.
When you make your booking a Refundable deposit is required at the time of confirmation. Afterwards a balance will be requested 60 days and a final balance 30 days before arrival or first day of game. For Group Bookings the payment deadlines may be adjusted.
Failure to pay the deposit, balance and final balance in full by the specified deadlines will result in the cancellation of your booking and your deposit may be retained.
A full payment will be request if your booking is within 30 days of arrival day. An immediate deposit or full payment may be requested when booking green fees only.
We reserve the right to withdraw or amend services and prices on our website without any notice. We wil advise you of the current price of the golf or travel arrangements that you wish before your booking is confirmed. Any changes will take effect on the date they are posted on our website.

Payment Methods

Payments can be made online trough our secure platform using credit or debit cards. For extra security you may have to activate online payments with your bank and a validation code wil be send to your mobile to confirm each transaction.
We do not hold details nor at any time do we see them. This gives you complete confidence that you are purchasing from a totally secure website.
By entering your payments details, you confirm that the credit or debit card that is being used is yours or that you have been specifically authorised by its owner.
There are no surcharges for using debit or credit cards.
Bank transferences are also accepted, please refer to file/booking number and send us a copy by email when you issue it.

Complaints and disputes resolution

If you have a problem during your holiday, please inform immediately the concerned supplier (hotel, golf course, transfer company, car rental company or club rental company) who will endeavour to put things right.
If your complaint is not resolved locally, please contact Tee Times Golf Holidays by emailing reception@teetimes.pt or phone +351 289 300 680 and allow us to assist on your behalf. If you fail to follow this procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights.
Based on our experience it is better and more efficient to resolve problems that arise during your holiday promptly so that you can continue to enjoy your holiday. If your complaint is not resolved locally, please send us an email within 14 days of your return home.
Should you feel your complaint has not been handled correctly, you can contact the following entities that are available to help with the resolution of any complaints or disputes and to provide information regarding consumer laws and rights. For the Algarve region please visit https://consumoalgarve.pt/index.php/en/ and for any other region in Portugal please go to Complaint Book at https://www.livroreclamacoes.pt/inicio.
For any region in Portugal or Spain please go to the European Commission Online dispute on https://consumer-redress.ec.europa.eu/index_en. Please note this will not determine how your complaint should be resolved.

Cancellations / Amendments / No Show

If you wish to change or cancel your booking you must notify us in writing by email.
Amendments are subject to availability of the suppliers, we will do our best to accomplish your request but it may not always be possible to fulfil it. If there are costs involved these will be charged to you. Where there are free places involved, e.g. 1 free in 8, there are times when a reduction in numbers will not mean a reduction in overall holiday price.
No alteration fees will be applied if there are no costs involved.
Cancellations & No-Shows often incur costs with the suppliers and these costs will be charged to you, please be aware that these costs will increase the closer to arrival date the cancellation is made. Additionally an administration fee of 30 Euros per person will be retained by us.
It is very unlikely that we will have to make any changes or even cancel your travel arrangement, but occasionally, we may have to and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date. We will not cancel your travel arrangements less than 4 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements from us, if available (we will try to offer you an alternative of equivalent or higher standard for which you will not be asked to pay more than the original price. We will refund any price difference if the alternative is of a lower value than the original one).
Last but not the least, please bear in mind that if you need to cancel or amend a booking, we will do everything we can to help you minimize costs. We are known by our flexibility and pride ourselves on our customer service.